Am Wendepunkt der CX-Transformation

Die Art und Weise, wie Unternehmen mit Kunden in Kontakt treten, durchläuft einen tiefgreifenden Wandel. Wir unterstützen zukunftsorientierte Unternehmen dabei, die KI-Revolution in der Kundenbeziehung erfolgreich zu gestalten – mit Lösungen, die technologische Möglichkeiten mit echter menschlicher Verbindung vereinen.

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Ihre Kunden profitieren von personalisierteren, reaktionsschnelleren Erlebnissen, während Ihr Unternehmen von stärkeren Beziehungen, höheren Zufriedenheitsraten und verbesserter Effizienz profitiert.

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Ihre KI-Vision wird Realität mit funktionierender Technologie, die sich nahtlos in Ihre bestehenden Systeme integriert. Technische Barrieren werden beseitigt, sodass Ihre Ideen zum Leben erweckt werden können.

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Ihre Organisation liefert erfolgreich KI-gestützte Kundenerlebnisse über alle Kontaktpunkte hinweg. Kunden profitieren von konsistenten, intelligenten Interaktionen, die sich kontinuierlich weiterentwickeln.

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KI-Insights, die die Zukunft der Customer Experience gestalten

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  • What makes these moments stay with you goes beyond the stage. It is the people you meet, the conversations you have, and the connections that form along the way. Over these days in Paris, I had the chance to connect with an incredible group of speakers from around the world. Different experiences, different perspectives, and a shared curiosity about where we are heading. These conversations inspire, challenge, and stay with you long after the event ends. A big thank you to the Microrbit team for bringing this together and creating the space for these exchanges. Leaving with new ideas, new connections, and a lot of inspiration.
  • What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
  • AI impacts everyone’s daily lives, sometimes with dramatic consequences. Yet most of the time, we as the people affected have little influence over how these systems are built or used. That raises a simple question: do people trust AI? Research suggests they do not. This was the focus of my keynote “Ethical AI: Contradiction or Competitive Necessity?” at Microrbit in Paris. Trust is not a feature of the platform, but a negotiation between companies, regulators, customers, employees, and society. And this negotiation can be shaped. With the right leadership, organizations can actively build trust in how AI is designed and used. Those who do will not just reduce risk. They will create a real competitive advantage. Thank you for the thoughtful questions and the great energy in the room.
  • CCW Day 2 Do you feel AI fatigued yet? Day 2 at CCW. Not because AI isn’t exciting. But because the volume of tools, pilots and promises is overwhelming. What stands out in many conversations: The question is no longer what AI can do. It’s how to structure it responsibly. How to govern it. How to make it operational. That shift feels real this year. If you’re around on Day 3 and want to talk about making AI work beyond the slide deck, we’re in Hall 3, C13. More reflections after tomorrow’s closing.
  • See you at CCW Berlin tomorrow.
  • Snow in Berlin. Cold air. Strong coffee before the Expo doors opened. ☕ If you follow the AI headlines, you’d expect noise. Inside the E-commerce Berlin Expo, it felt different. Less reaction. More responsibility. More “let’s build.” Big takeaway: AI isn’t a hype project. It’s an execution challenge. Real impact happens when strategy, structure and culture move with the technology. Commerce won’t be shaped by fear. It will be shaped by those who act.
  • KI Spechstunde bei unserem Partner moin.ai
  • Fantastic day at @gut_kaden for the first #DGOPEN. Great bunch of people interested in two essential things: Golf and AI 😉🤩😂
  • Gute Gespräche und viele Insights beim Event AI Insights 2025 im @theatermuseumduesseldorf der Wirtschaftsförderung @duesseldorf
What makes these moments stay with you goes beyond the stage. It is the people you meet, the conversations you have, and the connections that form along the way. Over these days in Paris, I had the chance to connect with an incredible group of speakers from around the world. Different experiences, different perspectives, and a shared curiosity about where we are heading. These conversations inspire, challenge, and stay with you long after the event ends. A big thank you to the Microrbit team for bringing this together and creating the space for these exchanges. Leaving with new ideas, new connections, and a lot of inspiration.
What makes these moments stay with you goes beyond the stage. It is the people you meet, the conversations you have, and the connections that form along the way. Over these days in Paris, I had the chance to connect with an incredible group of speakers from around the world. Different experiences, different perspectives, and a shared curiosity about where we are heading. These conversations inspire, challenge, and stay with you long after the event ends. A big thank you to the Microrbit team for bringing this together and creating the space for these exchanges. Leaving with new ideas, new connections, and a lot of inspiration.
What makes these moments stay with you goes beyond the stage. It is the people you meet, the conversations you have, and the connections that form along the way. Over these days in Paris, I had the chance to connect with an incredible group of speakers from around the world. Different experiences, different perspectives, and a shared curiosity about where we are heading. These conversations inspire, challenge, and stay with you long after the event ends. A big thank you to the Microrbit team for bringing this together and creating the space for these exchanges. Leaving with new ideas, new connections, and a lot of inspiration.
What makes these moments stay with you goes beyond the stage. It is the people you meet, the conversations you have, and the connections that form along the way. Over these days in Paris, I had the chance to connect with an incredible group of speakers from around the world. Different experiences, different perspectives, and a shared curiosity about where we are heading. These conversations inspire, challenge, and stay with you long after the event ends. A big thank you to the Microrbit team for bringing this together and creating the space for these exchanges. Leaving with new ideas, new connections, and a lot of inspiration.
What makes these moments stay with you goes beyond the stage. It is the people you meet, the conversations you have, and the connections that form along the way. Over these days in Paris, I had the chance to connect with an incredible group of speakers from around the world. Different experiences, different perspectives, and a shared curiosity about where we are heading. These conversations inspire, challenge, and stay with you long after the event ends. A big thank you to the Microrbit team for bringing this together and creating the space for these exchanges. Leaving with new ideas, new connections, and a lot of inspiration.
@verged.ai
@verged.ai
•
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What makes these moments stay with you goes beyond the stage. It is the people you meet, the conversations you have, and the connections that form along the way. Over these days in Paris, I had the chance to connect with an incredible group of speakers from around the world. Different experiences, different perspectives, and a shared curiosity about where we are heading. These conversations inspire, challenge, and stay with you long after the event ends. A big thank you to the Microrbit team for bringing this together and creating the space for these exchanges. Leaving with new ideas, new connections, and a lot of inspiration.
6 Tagen ago
View on Instagram |
1/9
What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
@verged.ai
@verged.ai
•
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What stood out most was the richness of perspectives. Bringing together people from different industries, markets, and backgrounds creates a very specific kind of conversation. It expands how we think and how we approach the same challenges. Each speaker brought their own experience and point of view. That diversity is what made the exchange valuable. You start to see patterns. You question your own assumptions. You leave with a broader understanding of where things are heading. Grateful to have been part of this group of thoughtful voices shaping the conversation.
7 Tagen ago
View on Instagram |
2/9
AI impacts everyone’s daily lives, sometimes with dramatic consequences. Yet most of the time, we as the people affected have little influence over how these systems are built or used. That raises a simple question: do people trust AI? Research suggests they do not. This was the focus of my keynote “Ethical AI: Contradiction or Competitive Necessity?” at Microrbit in Paris. Trust is not a feature of the platform, but a negotiation between companies, regulators, customers, employees, and society. And this negotiation can be shaped. With the right leadership, organizations can actively build trust in how AI is designed and used. Those who do will not just reduce risk. They will create a real competitive advantage. Thank you for the thoughtful questions and the great energy in the room.
AI impacts everyone’s daily lives, sometimes with dramatic consequences. Yet most of the time, we as the people affected have little influence over how these systems are built or used. That raises a simple question: do people trust AI? Research suggests they do not. This was the focus of my keynote “Ethical AI: Contradiction or Competitive Necessity?” at Microrbit in Paris. Trust is not a feature of the platform, but a negotiation between companies, regulators, customers, employees, and society. And this negotiation can be shaped. With the right leadership, organizations can actively build trust in how AI is designed and used. Those who do will not just reduce risk. They will create a real competitive advantage. Thank you for the thoughtful questions and the great energy in the room.
AI impacts everyone’s daily lives, sometimes with dramatic consequences. Yet most of the time, we as the people affected have little influence over how these systems are built or used. That raises a simple question: do people trust AI? Research suggests they do not. This was the focus of my keynote “Ethical AI: Contradiction or Competitive Necessity?” at Microrbit in Paris. Trust is not a feature of the platform, but a negotiation between companies, regulators, customers, employees, and society. And this negotiation can be shaped. With the right leadership, organizations can actively build trust in how AI is designed and used. Those who do will not just reduce risk. They will create a real competitive advantage. Thank you for the thoughtful questions and the great energy in the room.
AI impacts everyone’s daily lives, sometimes with dramatic consequences. Yet most of the time, we as the people affected have little influence over how these systems are built or used. That raises a simple question: do people trust AI? Research suggests they do not. This was the focus of my keynote “Ethical AI: Contradiction or Competitive Necessity?” at Microrbit in Paris. Trust is not a feature of the platform, but a negotiation between companies, regulators, customers, employees, and society. And this negotiation can be shaped. With the right leadership, organizations can actively build trust in how AI is designed and used. Those who do will not just reduce risk. They will create a real competitive advantage. Thank you for the thoughtful questions and the great energy in the room.
@verged.ai
@verged.ai
•
Follow
AI impacts everyone’s daily lives, sometimes with dramatic consequences. Yet most of the time, we as the people affected have little influence over how these systems are built or used. That raises a simple question: do people trust AI? Research suggests they do not. This was the focus of my keynote “Ethical AI: Contradiction or Competitive Necessity?” at Microrbit in Paris. Trust is not a feature of the platform, but a negotiation between companies, regulators, customers, employees, and society. And this negotiation can be shaped. With the right leadership, organizations can actively build trust in how AI is designed and used. Those who do will not just reduce risk. They will create a real competitive advantage. Thank you for the thoughtful questions and the great energy in the room.
1 Woche ago
View on Instagram |
3/9
CCW Day 2 Do you feel AI fatigued yet? Day 2 at CCW. Not because AI isn’t exciting. But because the volume of tools, pilots and promises is overwhelming. What stands out in many conversations: The question is no longer what AI can do. It’s how to structure it responsibly. How to govern it. How to make it operational. That shift feels real this year. If you’re around on Day 3 and want to talk about making AI work beyond the slide deck, we’re in Hall 3, C13. More reflections after tomorrow’s closing.
CCW Day 2 Do you feel AI fatigued yet? Day 2 at CCW. Not because AI isn’t exciting. But because the volume of tools, pilots and promises is overwhelming. What stands out in many conversations: The question is no longer what AI can do. It’s how to structure it responsibly. How to govern it. How to make it operational. That shift feels real this year. If you’re around on Day 3 and want to talk about making AI work beyond the slide deck, we’re in Hall 3, C13. More reflections after tomorrow’s closing.
CCW Day 2 Do you feel AI fatigued yet? Day 2 at CCW. Not because AI isn’t exciting. But because the volume of tools, pilots and promises is overwhelming. What stands out in many conversations: The question is no longer what AI can do. It’s how to structure it responsibly. How to govern it. How to make it operational. That shift feels real this year. If you’re around on Day 3 and want to talk about making AI work beyond the slide deck, we’re in Hall 3, C13. More reflections after tomorrow’s closing.
CCW Day 2 Do you feel AI fatigued yet? Day 2 at CCW. Not because AI isn’t exciting. But because the volume of tools, pilots and promises is overwhelming. What stands out in many conversations: The question is no longer what AI can do. It’s how to structure it responsibly. How to govern it. How to make it operational. That shift feels real this year. If you’re around on Day 3 and want to talk about making AI work beyond the slide deck, we’re in Hall 3, C13. More reflections after tomorrow’s closing.
CCW Day 2 Do you feel AI fatigued yet? Day 2 at CCW. Not because AI isn’t exciting. But because the volume of tools, pilots and promises is overwhelming. What stands out in many conversations: The question is no longer what AI can do. It’s how to structure it responsibly. How to govern it. How to make it operational. That shift feels real this year. If you’re around on Day 3 and want to talk about making AI work beyond the slide deck, we’re in Hall 3, C13. More reflections after tomorrow’s closing.
CCW Day 2 Do you feel AI fatigued yet? Day 2 at CCW. Not because AI isn’t exciting. But because the volume of tools, pilots and promises is overwhelming. What stands out in many conversations: The question is no longer what AI can do. It’s how to structure it responsibly. How to govern it. How to make it operational. That shift feels real this year. If you’re around on Day 3 and want to talk about making AI work beyond the slide deck, we’re in Hall 3, C13. More reflections after tomorrow’s closing.
@verged.ai
@verged.ai
•
Follow
CCW Day 2 Do you feel AI fatigued yet? Day 2 at CCW. Not because AI isn’t exciting. But because the volume of tools, pilots and promises is overwhelming. What stands out in many conversations: The question is no longer what AI can do. It’s how to structure it responsibly. How to govern it. How to make it operational. That shift feels real this year. If you’re around on Day 3 and want to talk about making AI work beyond the slide deck, we’re in Hall 3, C13. More reflections after tomorrow’s closing.
1 Monat ago
View on Instagram |
4/9
@verged.ai
@verged.ai
•
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See you at CCW Berlin tomorrow.
1 Monat ago
View on Instagram |
5/9
Snow in Berlin. Cold air. Strong coffee before the Expo doors opened. ☕ If you follow the AI headlines, you’d expect noise. Inside the E-commerce Berlin Expo, it felt different. Less reaction. More responsibility. More “let’s build.” Big takeaway: AI isn’t a hype project. It’s an execution challenge. Real impact happens when strategy, structure and culture move with the technology. Commerce won’t be shaped by fear. It will be shaped by those who act.
Snow in Berlin. Cold air. Strong coffee before the Expo doors opened. ☕ If you follow the AI headlines, you’d expect noise. Inside the E-commerce Berlin Expo, it felt different. Less reaction. More responsibility. More “let’s build.” Big takeaway: AI isn’t a hype project. It’s an execution challenge. Real impact happens when strategy, structure and culture move with the technology. Commerce won’t be shaped by fear. It will be shaped by those who act.
Snow in Berlin. Cold air. Strong coffee before the Expo doors opened. ☕ If you follow the AI headlines, you’d expect noise. Inside the E-commerce Berlin Expo, it felt different. Less reaction. More responsibility. More “let’s build.” Big takeaway: AI isn’t a hype project. It’s an execution challenge. Real impact happens when strategy, structure and culture move with the technology. Commerce won’t be shaped by fear. It will be shaped by those who act.
@verged.ai
@verged.ai
•
Follow
Snow in Berlin. Cold air. Strong coffee before the Expo doors opened. ☕ If you follow the AI headlines, you’d expect noise. Inside the E-commerce Berlin Expo, it felt different. Less reaction. More responsibility. More “let’s build.” Big takeaway: AI isn’t a hype project. It’s an execution challenge. Real impact happens when strategy, structure and culture move with the technology. Commerce won’t be shaped by fear. It will be shaped by those who act.
1 Monat ago
View on Instagram |
6/9
KI Spechstunde bei unserem Partner moin.ai
KI Spechstunde bei unserem Partner moin.ai
KI Spechstunde bei unserem Partner moin.ai
KI Spechstunde bei unserem Partner moin.ai
@verged.ai
@verged.ai
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KI Spechstunde bei unserem Partner moin.ai
5 Monaten ago
View on Instagram |
7/9
Fantastic day at @gut_kaden for the first #DGOPEN. Great bunch of people interested in two essential things: Golf and AI 😉🤩😂
Fantastic day at @gut_kaden for the first #DGOPEN. Great bunch of people interested in two essential things: Golf and AI 😉🤩😂
Fantastic day at @gut_kaden for the first #DGOPEN. Great bunch of people interested in two essential things: Golf and AI 😉🤩😂
Fantastic day at @gut_kaden for the first #DGOPEN. Great bunch of people interested in two essential things: Golf and AI 😉🤩😂
@verged.ai
@verged.ai
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Fantastic day at @gut_kaden for the first #DGOPEN. Great bunch of people interested in two essential things: Golf and AI 😉🤩😂
8 Monaten ago
View on Instagram |
8/9
Gute Gespräche und viele Insights beim Event AI Insights 2025 im @theatermuseumduesseldorf der Wirtschaftsförderung @duesseldorf
Gute Gespräche und viele Insights beim Event AI Insights 2025 im @theatermuseumduesseldorf der Wirtschaftsförderung @duesseldorf
Gute Gespräche und viele Insights beim Event AI Insights 2025 im @theatermuseumduesseldorf der Wirtschaftsförderung @duesseldorf
Gute Gespräche und viele Insights beim Event AI Insights 2025 im @theatermuseumduesseldorf der Wirtschaftsförderung @duesseldorf
@verged.ai
@verged.ai
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Gute Gespräche und viele Insights beim Event AI Insights 2025 im @theatermuseumduesseldorf der Wirtschaftsförderung @duesseldorf
11 Monaten ago
View on Instagram |
9/9