Strategy & Transformation Expert | AI-Powered Customer Engagement
With 20+ years in leading international consulting firms, I help organizations achieve lasting, customer-centric growth through strategic clarity, digital transformation, and organizational change.
I’ve advised global clients across Europe, Asia, and the U.S., delivering measurable impact that endures beyond the project. My broad industry experience spans finance, telecommunications, energy, manufacturing, and retail.
I combine a deep understanding of business models, value chains, and customer journeys with the ability to align complex environments around a clear strategic direction — and then execute on it.
With a strong focus on AI-powered customer interaction, I’ve co-led AI strategy initiatives in global consultancies, built partnerships with leading AI and CX platform providers, and implemented scalable, responsible AI solutions that drive real business value.