01 · Success
What success actually means.
Why most companies start with the wrong expectations, and what a good project needs to be measured against.
Live Webinar · Masterclass
Chatbots: what they can do, what they cost, when they pay off.
A 45-minute webinar for leaders who want to cut through the market noise and understand what chatbots can realistically deliver in their context.
Register for free →Learn more ↓
Three questions most organisations ask too late.
02 · Cost
What a good implementation costs.
Not in licence fees, but in internal effort: data, processes, ownership, ongoing maintenance.
03 · Use
Where chatbots genuinely help.
Use cases derived from your success criteria, not from a vendor's feature list.
The Agenda
- What a chatbot can realistically deliver and how to measure success.12 min
- What it really costs: setup, operations and internal resources.15 min
- Where it pays off: use cases as a consequence of your success criteria.13 min
- Voice bots: same logic, different channel?5 min
- Q&A with Christian Schacht.Open
Your Speaker
Christian Schacht · Founder Verged
Over twenty years at the intersection of technology and customer experience.
Christian Schacht is the founder of Verged, a consultancy for customer-centric transformation in the age of AI. He has spent over twenty years at the intersection of technology and customer experience.
In this masterclass, he shares an honest assessment: what chatbots deliver, what they cost, and when they make sense for an organisation like yours.
Chatbots almost never fail because of the technology. The most expensive chatbot is the one that goes live too early.
For everyone attending. And for those who want to go further.
Give-away
The Decision Guide for Leaders.
Seven steps to chatbot implementation that work in practice. All attendees receive the guide by email after the session.
Free of Charge
Special offer
Chatbot Scoping Workshop by Verged.
A structured half-day workshop where we work through success criteria, use cases and effort estimates for your project together.
695 €regular price 870 €
Limited availability. Registration takes one minute.
You will receive your access link before the session. No newsletter, no data sharing with third parties.
- Live, with Q&A. All attendees receive the recording.
- Attend in your browser, no installation, no software.
- Designed for leaders in CX, Service, HR and Digital Transformation preparing or evaluating a chatbot decision.